When choosing a payment provider for your online business, there are several factors that you should consider. These include the price, user interface, and PCI compliance. You also need to look into customer service, and how quickly the payment partner responds to inquiries. After all, you want to get your payments processed as quickly as possible, right?
User interface
A well-designed interface is essential to create a successful payment experience. It should be designed with your target audience in mind. This will ensure that your payments are easily accessible without causing any barriers for your customers. Furthermore, the user interface should contain a clear call to action for your customers.
A good payment platform will have a user-friendly interface, which will encourage users to continue their transactions. A well-designed UI will also allow users to undo actions and easily explore the platform. It should also offer clear undo buttons. A user-friendly UI will encourage new users to use the platform.
PCI compliance
When selecting a payment provider, you should look for PCI compliance. The PCI DSS requires companies handling credit cards to implement security controls. This includes software and hardware. The PCI Council has published over 1,800 pages of documentation related to the standard. This includes 300 pages on validating compliance. It would take about 72 hours to read through this documentation, but it will give you a step-by-step guide to PCI compliance.
A PCI-compliant payment provider will have high levels of security. The PCI DSS standards are designed to reduce fraud and data breaches and to protect the cardholder’s data. These security standards are mandatory for any organization that accepts credit cards. You should ensure that your payment provider is fully compliant with these standards and be able to show this to your customers.
PCI DSS compliance standards are broken down into four tiers. The levels of compliance are based on the volume of transactions and the type of services provided. Large companies are subject to stricter standards than small merchants. The smallest merchants are generally in Merchant Level 4, while the highest-volume merchants fall into Merchant Level 5.
24/7 support
When choosing a payment provider, look for a company that offers 24/7 support. 24/7 support means that you can get answers in real time to any questions your customers may have. This support is often provided through chatbots, knowledge bases, live chat and embedded messaging. The cost of providing this kind of support varies, depending on how many inquiries you receive. The more support you need, the more you have to pay, so make sure you find a company that offers 24/7 support.
While this type of customer support is becoming commonplace, there are still payment providers that don’t offer it. For example, some payment providers provide manual instructions that require you to know more technical skills than you have. You should make sure that your payment provider offers live technical support in addition to email or phone support.